Terms and Conditions of use of this website

Thank you for using https://scottdibbenchemist.com.au/. Please read these terms and conditions carefully even if you have used the website before as they apply to you every time you use the website and may change from time to time.

You acknowledge and accept that your use of this website indicates your acceptance of these terms and conditions.

Please also view our privacy policy which also applies to your use of the website and may change from time to time: https://scottdibbenchemist.com.au/privacy-policy.

We aim to make your use of the website as safe and convenient as possible. We use the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Scott-Dibben Chemist uses internet payment gateways: Xiippy, Merchant Warrior. These system uses the industry's best security methods and practises. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.

We may use cookies on the website to provide you with a better and more effective website experience. Like most other websites, our website uses cookies to collect information about your use of the website. We also use cookies to personalise your web browsing experience including your access to products and services that we provide on our website. You can generally configure your browser so that it does not receive cookies, but if you do so some of the functionalities of the website may cease to be available.

Copyright in the information contained on the website subsists under the Copyright Act 1968 (Cth) in Australia and under international copyright laws. It is owned by the Scott-Dibben Chemist or its content suppliers unless otherwise stated. All rights are reserved. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no part of this website may be reproduced, adapted or transmitted in any form by any process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the specific written consent of Scott-Dibben Chemist.

All our product pricing and shipping costs (Postal and Click & Deliver) are in AUD $. Prices, discounts and other offers on the website are subject to change without notice. Scott-Dibben Chemist reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. Some products may be subject to maximum purchase limits.

RRP - the save prices listed are calculated from suppliers RRP at the time of preparation and when no such price exists is the retail price found at competing retailers.

Prices listed, including promotional offers and freight/delivery costs are only applicable for items purchased for personal use (quantities of no more than 10 per stock item). If you are interested in purchasing larger quantities please contact us. Where items are purchased in quantities greater than 10 we reserve the right to charge additional freight costs and cancel any discounts that have been advertised.

Pricing, trading times and product ranges may vary from time to time.

Cancelling an Order

We may cancel any Online order or part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

  • (a) the requested products within the online order are not available; or
  • (b) there is an error in the price, or the product description posted on the site in relation to the relevant product within online order; or
  • (c) the online order has been placed in breach of these terms and conditions.

If we cancel an online order in accordance with:
(a) and (b) above (where product is unavailable or there is a pricing or product description error): we will provide you with reasonable notice of that cancellation. If any payment has been taken for the cancelled order, then the full payment amount, including any delivery fee and other fees and charges, will be refunded to your original payment method or through an alternative means.

Scott-Dibben Chemist reserves the right to have their pharmacists exercise professional judgment and prevent supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the product is known to have abuse potential.

We accept payment by Visa and MasterCard, PayPal and Afterpay.

Users Under 18 Years of Age
If you are under 18 you must only use the website under adult supervision.

Orders and Delivery
Once you submit an order including payment details you will receive an Order Confirmation Number. You can request to cancel an order by contacting us within one hour of the order being placed by email at the following address [email protected].
If any item is out of stock you will be notified and you will not be charged.
Delivery charges apply and will be listed before your final checkout.
Once we receive your payment your order will usually be dispatched within 3 business days once all relevant information has been received, however we cannot guarantee delivery times. You will receive an email confirmation when your order is dispatched. You cannot cancel an order due to a delay in delivery.
You can check your order status on this website.
Scott-Dibben Chemist only delivers to Australian postal addresses. Orders purchased on this website cannot be shipped to an international address.

Click & Collect

If customer is using our Click & Collect services, the order will be prepared for collection/delivery within 2 hours of order placement. If any item is out of stock you will be notified and you will be refunded for any missing items. Customers will receive notifications via email & SMS once their order has been placed and when it’s ready for collection/delivery.

Returns policy

Defective Items
If an item purchased is defective, damaged or faulty, or does not does not match the purpose described or is not as described in product description, please notify Scott-Dibben Chemist via email within 14 days of receipt. In such an event, Scott-Dibben Chemist will provide the buyer a replacement product or full refund. Refund is offered via original payment method.
Please note: Proof of purchase is required in the event of a refund or exchange. We reserve the right to assess the age and condition of returned goods prior to offering a replacement product or refund.

Exchange/Change of mind.
We are unable to offer any returns or exchanges for change of mind - please choose carefully.

Return of Prescription Items.
Unfortunately, we cannot accept any medicines returned for a credit due to the fact that the storage conditions of the product have possibly been compromised, once it has left the pharmacy.

Out of date items
At Scott-Dibben Chemist we strive to deliver you the best of all of our products. If the unforeseeable circumstance arises please contact us within 14 days of receipt and a refund is offered via original payment method.

Limitation of Liability
Scott-Dibben Chemist makes no representations or warranties of any kind, express or implied, as to the operation of the website, the information, content, materials, or products included on the website.

To the extent permitted by law, the Scott-Dibben Chemist accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) and whether incidental, punitive or consequential incurred by you as a result of your use of the website including any error, omission or misrepresentation in any information on the website.

To the extent permitted by law, Scott-Dibben Chemist will not be subject to any liability which exceeds the replacement value of the subject goods.

All use of the website is at the user's sole risk.
Scott-Dibben Chemist does not guarantee that the website will be uninterrupted.
Scott-Dibben Chemist does not warrant the accuracy, completeness, reliability or currency of any information contained in the website.
Nothing on the website constitutes an offer, inducement or invitation to purchase any product or service.
The information on the website has been prepared in accordance with Australian law for the supply of goods in Australia. The website and all transactions on the website are governed by and are to be construed according to the laws applicable in the State of New South Wales and the Commonwealth of Australia ("Australian law"). The information may not satisfy the laws of any other country. It is not directed at people in any other country and should not be relied on by people in any country other than Australia.
Before acting on any information on this website Scott-Dibben Chemist recommends that you consider whether it is appropriate for your circumstances.
The website is not intended to give medical advice or make recommendations about your health. Nothing contained in the website should be taken for medical diagnosis or treatment. Always seek the advice of your pharmacist, GP or qualified health practitioner about your own health and medical issues.
Scott-Dibben Chemist does not make any representations about the information found on websites that link to or from the website.

The provisions of these terms and conditions will be separate and severable from each other so that if any provision or provisions are considered to be inoperative then the remaining provision or provisions will be binding on and enforceable by the parties.

Scott-Dibben Chemist reserves the right to make changes to the website and these terms and conditions at any time and any changes will be binding on all users of the website immediately.

Definitions and Interpretation
Scott-Dibben Chemist (75 848 560 018) operates https://scottdibbenchemist.com.au/, postage paid orders are picked packed and fulfilled by Scott-Dibben Chemist at:
Shop FH2, Westfield Park Ave, Kotara
Kotara 2289 New South Wales Australia.